Service Guarantee

All our clients enjoy levels of account management that are unequalled within the data processing industry.

We guarantee a response to all communications within one hour - 24/7!

All contracted work we undertake is accompanied by a comprehensive Service Level Agreement (SLA) with penalties for non performance.

For those clients that used to undertake all processing in-house the SLA is the most important factor when moving to Datahold and provides assurances that were previously not available.

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